Episode 3: Patient Experience – the importance of effective communication between hospital staff and patients

In this episode, our host Tracy O’Carroll is joined by Wini Ryan, the National Lead for Patient and Service User Feedback in the HSE, and the RCSI’s Professor Peter Gillen, who is a clinical advisor to the National Healthcare Communications Programme.

They speak about the importance of effective communications within a healthcare environment, and the National Healthcare Communications Programme, which was developed in response to the findings of the National Inpatient Experience Survey.

During this episode, our guests share their expertise, providing advice on effective communication skills that will enhance interactions with patients or people using services.

If you would like to find out more about the National Healthcare Communications Programme visit their website here.

Click here to find out more about the National Care Experience Programme.

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