Information governance is a means of ensuring that all data, including personal information, is handled in line with relevant legislation, guidance and evidence-based practices.
The National Care Experience Programme is committed to using the information that it collects in a manner that is fair, secure and respects the privacy of the survey participants. Our statements of purpose and information practices explain why we collect information, and how we process and handle this data. Our data protection and confidentiality policy describes how we protect survey respondents’ privacy.
We have developed a data quality strategy and a data quality improvement cycle to ensure that our data meets the needs of data-users.
We conduct regular Privacy Impact Assessments to evaluate the security and privacy risk for the surveys that we conduct.
Personal data collected to administer the survey will be deleted once all surveys have been sent out and all responses have been processed. By not keeping data for any longer than required, the National Care Experience Programme complies with the Data Protection Act 2018 and the European Union General Data Protection Regulation (GDPR).
The schedule for the destruction of data collected by the National Care Experience Programme is outlined below. The survey responses are anonymous and may therefore be retained indefinitely.
This section outlines the retention and destruction schedule for all data collected as part of the National Care Experience Programme.
To make a data subject access request, please click below.
Request personal data
To request access to anonymised data for research purposes, please click below.
Request data for research