Resources and guidance for hospitals

The engagement of patients and hospital staff is vital to ensure the success of the National Inpatient Experience Survey. On this page you can download guides, information and promotional material.

Managing the contact dataset

The National Inpatient Experience Process Guide outlines how hospitals can extract and securely upload the contact datasets to the survey provider. The guide focuses on the various processes involved in the management of the contact dataset across each of the participating hospitals. This document also provides guidance on data quality and the management of opt-out requests.

Process guide (PDF)

Promoting the survey

Material for display should be printed out in colour and laminated.

Poster 2019 (PDF)

Reminder poster 2019 (PDF)

FAQs for participants (PDF)

FAQs for hospital staff

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What is the National Inpatient Experience Survey?

The National Inpatient Experience Survey is an annual survey that asks patients about their recent experiences in hospital. The survey is part of the National Care Experience Programme — a partnership between the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health.

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Who will be asked to complete the National Inpatient Experience Survey?

All patients aged 16 and over who spend a minimum of 24 hours in a public hospital, are discharged in May, and have a postal address in the Republic of Ireland will be invited to complete the survey.

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What are the benefits of the National Inpatient Experience Survey for me and my hospital?

Research consistently shows that patient experience surveys help to identify best practice and areas for improvement. Studies have shown that improvements in patient experience bring about higher staff satisfaction and better patient safety and wellbeing.

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What role do hospital staff play in the National Inpatient Experience Survey?

Hospital staff play a vital role in raising awareness of the survey amongst patients. You interact, care for, and support patients and their loved ones on a daily basis and as such may be asked about the survey. Please help us to promote the survey by encouraging your patients to take part and by answering any questions patients may have.

Each hospital has a designated key contact person for the National Inpatient Experience Survey, who will provide you with information and guidance on the survey. The key contact person will ensure that promotional material is on display in prominent places across wards, in canteens and elsewhere.

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What if a patient would like more information on the survey?

If a patient asks for more information, please refer them to the Freephone number 1800 314093 or to www.yourexperience.ie.

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What if a patient wishes to opt out from the survey?

If a patient tells you that they do not wish to take part in the survey, please inform the key contact person in your hospital, who will process the opt-out request.

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Where can I find out more about the National Inpatient Experience Survey?

For further information on the survey visit www.yourexperience.ie or email info@yourexperience.ie