Key findings

National results - Published November 2018

8.2 Out of 10

The 2018 National Inpatient Experience Survey shows some small improvements in performance compared with 2017; however, a number of areas needing improvement were identified, particularly in relation to emergency department waiting times and discharge processes.

Respondents

40
Number of hospitals
13,404
Number of respondents
50%
Participation rate

Overall experience

16%
16%
Fair to poor
(0-6)
30%
30%
Good
(7-8)
54%
54%
Very Good
(9-10)

2017

2018

Stages of care

Couple entering a hospital
Patient talking to a doctor
Doctor holding up an x-ray
Patient talking to a doctor

Stages of care

Admission to hospital

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Couple entering a hospital

Care on the ward

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Patient talking to a doctor

Examinations, diagnosis and treatments

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Doctor holding up an x-ray

Discharge or transfer

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Patient talking to a doctor

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