FAQs

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Nursing Home Survey
Inpatient Survey
Maternity Survey
Maternity Bereavement Survey
General
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What is the National Nursing Home Experience Survey?

The National Nursing Home Experience Survey is a new survey of nursing home care in Ireland. The survey asks nursing home residents and their loved ones about their experiences in order to improve the safety and quality of nursing home care.

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Who is running the survey?

The National Nursing Home Experience Survey is part of the National Care Experience Programme — a partnership between the Heath Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health.

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Who was invited to participate in the 2022 survey?

A selection of nursing homes, representative of the entire population of nursing homes in Ireland, was selected to participate in the survey.

People who lived in participating nursing homes at the time of the survey, and one family member or friend (a designated representative) of each resident, were invited to take part in the survey.

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When did the survey take place?

The survey took place between March and May 2022.

For survey participants
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What types of questions were asked in the survey?

You can view the survey questionnaires on our website:

2022 Resident survey questionnaire

2022 Designated Representative survey questionnaire 

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What will you do with my answers?

All responses to the National Nursing Home Experience Survey will be anonymised, analysed and combined to produce a report on the quality of care provided in Irish nursing homes. The findings of the survey will be used to introduce improvements at both local and national levels.

You can sign up here to be notified when the results are available.

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Will my answers be treated confidentially?

Yes. Your answers will be processed in strict confidence and kept separately from your contact details. Your answers will solely be used to analyse and report on nursing home care. Anonymised data from the National Nursing Home Experience Survey may be used for secondary analysis in the future by health service researchers under agreed conditions. They will not be shared with commercial entities or used for commercial purposes.

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Does the National Nursing Home Experience Survey comply with data protection laws?

Yes. The National Nursing Home Experience Survey complies with data protection laws, including the General Data Protection Regulation (GDPR) and Data Protection Act 2018. Your contact details will be used for the sole purpose of inviting you to take part in the survey. Further details can be found at www.yourexperience.ie.

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Where can I find out more?

More information is available on our nursing home survey section

Freephone
1800 314 093

Email
info@yourexperience.ie

Postal Address
The National Nursing Home Experience Survey
c/o Health Information and Quality Authority
George’s Court
George’s Lane
Dublin 7
D07 E98Y

General
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What is the National Inpatient Experience Survey?

The National Inpatient Experience Survey is a nationwide survey asking patients about their recent experiences in hospital. The purpose of the survey is to learn from patients’ feedback in order to improve hospital care. Read more about the survey

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Who is running the survey?

The National Care Experience Programme is running the survey. The Programme is a partnership between the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health. HIQA, as lead partner, employs a third party data processor to assist with the administration of the survey. Read more about who we are.

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Who will be asked to complete the survey?

Anyone aged 16 and over who has spent a minimum of 24 hours in a public hospital and is discharged in May will be asked to complete the survey. Patients must have a postal address in the Republic of Ireland to receive the survey. Read more about the survey.

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What are the benefits of the National Inpatient Experience Survey for patients and hospitals?

The National Inpatient Experience Survey seeks to find out what changes can be made to improve patients’ experiences in hospital. Even small changes can lead to improved patient safety and wellbeing, while staff report higher levels of job satisfaction. Read more about the National Care Experience Programme. 

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Where can I find the results of the survey?

The national results and local results of the National Inpatient Experience Survey are published on our website.

For survey participants
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What does taking part involve?

Taking part in the National Inpatient Experience Survey is very easy. Eligible patients will receive the survey before the end of June, and the survey can be completed and returned in the included Freepost envelope. The survey can also be completed online using a unique code provided on the postal survey.

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Why should I complete the survey?

The survey offers you the opportunity to tell us about your recent experience in hospital. Your responses will provide us with important information on the standard of services and help us identify where improvements are necessary.

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What will you do with my answers?

All survey responses will be combined to produce reports on patients’ experiences of hospital care in Ireland. National results and local results are made publicly available on this website. The results of previous surveys can also be found under Previous results.

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How did you get my name and address?

Your contact details were provided by your hospital to enable us to send you the survey. They will be deleted as soon as the survey is complete.

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Will my answers be treated confidentially?

Yes. Your answers will be processed in strict confidence and kept separate from your contact details. Anonymised responses will be retained for additional analysis, including comparisons with future surveys. Anonymised data from the National Inpatient Experience Survey may be analysed in the future by health service researchers under agreed conditions. The data will not be given to commercial entities or used for commercial purposes. Visit our Information Governance page for more details.

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Does the National Inpatient Experience Survey comply with data protection laws?

Yes. The National Inpatient Experience Survey complies with data protection laws including the General Data Protection Regulation (GDPR). Your contact details will be used for the sole purpose of sending you the survey. Information about your medical history will not be obtained. Visit our Information Governance page for more details.

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I had a good experience in hospital — do I still need to take part?

Yes, please do! If you received good quality care in hospital you can use the survey to tell us about your positive experience.

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Can I give the survey to a family member or a friend to fill in?

We would love to hear your story and that is why we encourage you to complete the survey yourself. However, please feel free to ask a friend or a family member to help you as long as the answers given are your own.

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What type of questions will I be asked?

The survey asks questions about your admission to hospital, the ward environment, your care and treatment, interaction with staff, your discharge from hospital and the impact of COVID-19 on your care. Visit our Survey Model page for a detailed view of the questionnaire.

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What happens if I do not want to participate?

Participation in the survey is voluntary. While we would love to hear about your experience, it is possible to opt-out of the survey on the website or by calling our Freephone number 1800 314093.

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Where can I find out more?

More information can be found on the Inpatient survey section.

 

Freephone 1800 314093 (Monday –­ Friday, 9am – 5pm)

 

Email info@yourexperience.ie 

 

Postal Address 

The National Inpatient Experience Survey
c/o HIQA,

George’s Court, George’s Lane,
Dublin 7, D07 E98Y

General
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What is the National Maternity Experience Survey?

The National Maternity Experience Survey is a nationwide survey asking women who have given birth about the maternity care they received. The purpose of the survey is to learn from the experiences of women to improve the safety and quality of Ireland’s maternity services. Read more about the survey.

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Who is running the survey?

The National Maternity Experience Survey is part of the National Care Experience Programme — a partnership between the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health. Read more about who we are.

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Who participated in the survey?

Women aged 16 or over who gave birth in October (or November*) 2019 and had a postal address in the Republic of Ireland were invited to participate in the National Maternity Experience Survey.

*To ensure an adequate sample size, women who gave birth in smaller Irish hospitals in November 2019 were also eligible to participate in the survey. See the full list of hospitals here.

We have developed a separate survey for women who experience a pregnancy loss, a stillbirth or a neonatal death – the National Maternity Bereavement Experience Survey.

For survey participants
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What type of questions were asked in the survey?

The survey asked about women’s experience of care during their pregnancy, during labour and birth, and care after their baby was born.

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What do you do with responses?

All responses to the survey have been combined and reported on this website. To see the national report, please click here and to see the individual hospital reports, please see here. You can also find a response for each report, outlining the HSE’s response to the findings of the survey.

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Does the National Maternity Experience Survey comply with data protection laws?

Yes. The National Maternity Experience Survey complies with data protection laws including the General Data Protection Regulation (GDPR) and Data Protection Act 2018. Visit our Information Governance page for more details.

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I have been bereaved by the loss of my baby – where can I seek support?

Pregnancy and Infant Loss Ireland provides a directory of support services and knowledge for bereaved parents.

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Where can I find out more?

More information is available on our Maternity survey section

 

Freephone 1800 314093 (Monday –­ Friday, 9am – 5pm)

 

Email info@yourexperience.ie 

 

Postal Address 
The National Maternity Experience Survey

c/o Health Information and Quality Authority
George’s Court
George’s Lane
Dublin 7
D07 E98Y

For GPs
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Why is the survey relevant to GPs?

The National Maternity Experience Survey includes questions on the full pathway of maternity care, from antenatal care, through labour and birth, to postnatal care in the community. As a GP, you may have treated a woman who participated in the survey.

For public health nurses
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Why is the survey relevant to PHNs?

The National Maternity Experience Survey includes questions on the full pathway of maternity care, from antenatal care, through labour and birth, to postnatal care in the community. As a public health nurse, you may have treated a woman who participated in the survey.

General
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What is the National Maternity Bereavement Experience Survey?

The National Maternity Bereavement Experience Survey will capture the experiences of bereaved women and their partnersThe term partner or support person includes the main person that was with the woman and provided support to her during her hospital experience of pregnancy loss. This could be a husband, partner, birth partner, family member or a friend. following a second trimester miscarriageFor the purposes of this survey, second trimester miscarriage (also referred to as a late miscarriage) refers to a miscarriage that happens when a baby has died between 14 -24 weeks of pregnancy., a stillborn infantStillbirth refers to a child born weighing 500 grams or more or having a gestational age of 24 weeks or more who shows no signs of life (Irish Stillbirth Registration Act 1994) or the early neonatal death of a babyEarly Neonatal Death refers to a baby born alive who dies in the first week of life (National Perinatal Epidemiology Centre).

The purpose of the survey is to learn about the bereavement care provided in Ireland’s maternity units and hospitals. Learning from the personal experiences of women and partners in order to improve the safety and quality of Ireland’s maternity bereavement services.

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Who is running the survey?

The survey is being carried out by the National Care Experience Programme (NCEP). The NCEP is a partnership between the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health.

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Who should participate in the survey?

The survey is open to women and their partners who experienced a second trimester miscarriage, a stillborn infant or the early neonatal death of a baby in one of Ireland’s 19 maternity units or hospitals between 1 January 2019 and 31 December 2021. Eligible participants should be over 16 years of age at the time of their loss.

Participants
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How do I participate in the survey?

Participation in the survey is voluntary and takes approximately 30 to 40 minutes to complete. The survey can be completed online on www.yourexperience.ie between 1 September and 31 October 2022.

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Is the survey available in other languages?

Yes a paper copy of the survey is available in Irish, Polish, Romanian and Lithuanian.
You can request a survey in one of these languages by calling the Freephone number on 1800 314 093 (Monday–Friday, 9am–5pm) from the 1 September 2022.

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Why should I complete the survey?

By telling us about your experience, your responses will provide us with valuable information on the standard of maternity bereavement care in Ireland. This will help to identify what is working well and what needs to be improved.

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What type of questions will be asked in the survey?

The survey will ask about your experiences of maternity bereavement care, including:

  • communication & information- diagnosis
  • admission care
  • labour & birth
  • care after birth and meeting your baby
  • neonatal care
  • postnatal care
  • bereavement care
  • post-mortem examination
  • discharge care
  • follow up care
  • overall care

 

The survey also includes a number of free text questions where you can provide additional information about your experiences.

There is an individual section in the questionnaire that can be completed by the partner who has supported you during your care and pregnancy loss. 

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What do you do with my answers?

We will use your answers to find out what is working well in maternity bereavement services and what needs to be improved. All responses to the survey will be anonymised, combined and analysed. A report on the findings of the survey will be available in 2023 on www.yourexperience.ie. The HSE will use the findings of the survey to introduce improvements to maternity bereavement care.

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I had a good experience of maternity bereavement care — do I still need to take part?

Yes, please do. We want to hear about all experiences of maternity bereavement care provided in Ireland’s maternity units and hospitals.

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Will my answers be treated confidentially?

Yes. The survey is completely confidential and anonymous and no identifying information about you will be collected. All answers will be processed in strict confidence. Maternity hospitals and units will be provided with anonymous responses only. Survey answers will solely be used to analyse and report on maternity bereavement care; they will not be shared with commercial entities or used for commercial purposes. Anonymised data from the survey may be analysed in the future by health service researchers under agreed conditions.

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Does the National Maternity Bereavement Experience Survey comply with data protection laws?

Yes. The National Maternity Bereavement Experience Survey complies with data protection laws including the General Data Protection Regulation (GDPR) and Data Protection Act 2018. Further details can be found on www.yourexperience.ie.

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Who can I contact if I need support?

We appreciate how painful it may be to consider the answers to the questions in the survey. Please remember that you can access support through your general practitioner (GP) or the health care team at the hospital where you experience your loss.

There are also links to resources and support organisations available at pregnancyandinfantloss.ie.

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Where can I find out more?

More information is available on our website www.yourexperience.ie. You can also ring our Freephone number on 1800 314 093 (Monday – Friday, 9am – 5pm), email us at info@yourexperience.ie or write to us at:

The National Maternity Bereavement Experience Survey
c/o Health Information and Quality Authority
George’s Court,
George’s Lane,
Dublin 7,
D07 E98Y

Nursing Home Survey

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Inpatient Survey

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Maternity Survey

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Maternity Bereavement Survey

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