FAQs

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Inpatient survey
Maternity survey
Maternity Bereavement survey
General
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What is the National Inpatient Experience Survey?

The National Inpatient Experience Survey is a nationwide survey asking patients about their recent experiences in hospital. The purpose of the survey is to learn from patients’ feedback in order to improve hospital care. Read more about the survey

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Who is running the survey?

The National Care Experience Programme is running the survey. The Programme is a partnership between the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health. HIQA, as lead partner, employs a third party data processor to assist with the administration of the survey. Read more about who we are.

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Who will be asked to complete the survey?

Anyone aged 16 and over who has spent a minimum of 24 hours in a public hospital and is discharged in September will be asked to complete the survey. Patients must have a postal address in the Republic of Ireland to receive the survey. Read more about the survey.

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What are the benefits of the National Inpatient Experience Survey for patients and hospitals?

The National Inpatient Experience Survey seeks to find out what changes can be made to improve patients’ experiences in hospital. Even small changes can lead to improved patient safety and wellbeing, while staff report higher levels of job satisfaction. Read more about the National Care Experience Programme. 

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Where can I find the results of the survey?

The national results and local results of the National Inpatient Experience Survey are published on our website.

For survey participants
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What does taking part involve?

Taking part in the National Inpatient Experience Survey is very easy. Eligible patients will receive the survey before the end of October, and the survey can be completed and returned in the included Freepost envelope. The survey can also be completed online using a unique code provided on the postal survey.

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Why should I complete the survey?

The survey offers you the opportunity to tell us about your recent experience in hospital. Your responses will provide us with important information on the standard of services and help us identify where improvements are necessary.

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What will you do with my answers?

All survey responses will be combined to produce reports on patients’ experiences of hospital care in Ireland. National results and local results are made publicly available on this website. The results of previous surveys can also be found under Previous results.

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How did you get my name and address?

Your contact details were provided by your hospital to enable us to send you the survey. They will be deleted as soon as the survey is complete.

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Will my answers be treated confidentially?

Yes. Your answers will be processed in strict confidence and kept separate from your contact details. Anonymised responses will be retained for additional analysis, including comparisons with future surveys. Anonymised data from the National Inpatient Experience Survey may be analysed in the future by health service researchers under agreed conditions. The data will not be given to commercial entities or used for commercial purposes. Visit our Information Governance page for more details.

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Does the National Inpatient Experience Survey comply with data protection laws?

Yes. The National Inpatient Experience Survey complies with data protection laws including the General Data Protection Regulation (GDPR). Your contact details will be used for the sole purpose of sending you the survey. Information about your medical history will not be obtained. Visit our Information Governance page for more details.

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I had a good experience in hospital — do I still need to take part?

Yes, please do! If you received good quality care in hospital you can use the survey to tell us about your positive experience.

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Can I give the survey to a family member or a friend to fill in?

We would love to hear your story and that is why we encourage you to complete the survey yourself. However, please feel free to ask a friend or a family member to help you as long as the answers given are your own.

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What type of questions will I be asked?

The survey asks questions about your admission to hospital, the ward environment, your care and treatment, interaction with staff, your discharge from hospital and the impact of COVID-19 on your care. Visit our Survey Model page for a detailed view of the questionnaire.

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What happens if I do not want to participate?

Participation in the survey is voluntary. While we would love to hear about your experience, it is possible to opt-out of the survey on the website or by calling our Freephone number 1800 314093.

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Where can I find out more?

More information can be found on the Inpatient survey section.

 

Freephone 1800 314093 (Monday –­ Friday, 9am – 5pm)

 

Email info@yourexperience.ie 

 

Postal Address 

The National Inpatient Experience Survey
c/o HIQA,

George’s Court, George’s Lane,
Dublin 7, D07 E98Y

General
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What is the National Maternity Experience Survey?

The National Maternity Experience Survey is a nationwide survey asking women who have given birth about the maternity care they received. The purpose of the survey is to learn from the experiences of women to improve the safety and quality of Ireland’s maternity services. Read more about the survey.

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Who is running the survey?

The National Maternity Experience Survey is part of the National Care Experience Programme — a partnership between the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health. Read more about who we are.

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Who participated in the survey?

Women aged 16 or over who gave birth in October (or November*) 2019 and had a postal address in the Republic of Ireland were invited to participate in the National Maternity Experience Survey.

*To ensure an adequate sample size, women who gave birth in smaller Irish hospitals in November 2019 were also eligible to participate in the survey. See the full list of hospitals here.

We are currently developing a separate survey for women who experience a pregnancy loss, a stillbirth or a neonatal death.

For survey participants
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What type of questions were asked in the survey?

The survey asked about women’s experience of care during their pregnancy, during labour and birth, and care after their baby was born.

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What do you do with responses?

All responses to the survey have been combined and reported on this website. To see the national report, please click here and to see the individual hospital reports, please see here. You can also find a response for each report, outlining the HSE’s response to the findings of the survey.

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Does the National Maternity Experience Survey comply with data protection laws?

Yes. The National Maternity Experience Survey complies with data protection laws including the General Data Protection Regulation (GDPR) and Data Protection Act 2018. Visit our Information Governance page for more details.

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I have been bereaved by the loss of my baby – where can I seek support?

Pregnancy and Infant Loss Ireland provides a directory of support services and knowledge for bereaved parents.

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Where can I find out more?

More information is available on our Maternity survey section

 

Freephone 1800 314093 (Monday –­ Friday, 9am – 5pm)

 

Email info@yourexperience.ie 

 

Postal Address 
The National Maternity Experience Survey

c/o Health Information and Quality Authority
George’s Court
George’s Lane
Dublin 7
D07 E98Y

For GPs
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Why is the survey relevant to GPs?

The National Maternity Experience Survey includes questions on the full pathway of maternity care, from antenatal care, through labour and birth, to postnatal care in the community. As a GP, you may have treated a woman who participated in the survey.

For public health nurses
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Why is the survey relevant to PHNs?

The National Maternity Experience Survey includes questions on the full pathway of maternity care, from antenatal care, through labour and birth, to postnatal care in the community. As a public health nurse, you may have treated a woman who participated in the survey.

General
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What is the National Maternity Bereavement Experience Survey?

The National Maternity Bereavement Experience Survey will capture the experiences of bereaved parents following a second trimester miscarriage¹, a stillborn infant² or an early neonatal death³. The purpose of the survey is to learn about the experiences of bereaved parents in order to improve the safety and quality of Ireland’s maternity bereavement services. Read more about the survey.

¹ Second trimester/late miscarriage is a loss occurring from 12 to 23+6 weeks of pregnancy (Royal College of
Physicians of Ireland Clinical Guidelines 2017)
² Stillbirth refers to a child born weighing 500 grams or more or having a gestational age of 24 weeks or more
who shows no signs of life (Irish Stillbirth Registration Act 1994)
³ Early Neonatal Death refers to a baby born alive who dies in the first week of life (National Perinatal
Epidemiology Centre)

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Who is running the survey?

The National Maternity Bereavement Experience Survey is part of the National Care Experience Programme – a partnership between the Heath Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health. Read more about who we are.

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Who will be invited to participate in the survey?

Parents who experienced a second trimester miscarriage, a stillborn infant or the early neonatal death of a baby in one of Ireland’s 19 maternity units or hospitals between 1 July 2019 and 30 June 2020, who are over 16 years of age and who have a postal address in the Republic of Ireland will be invited to participate in the National Maternity Bereavement Experience Survey. Read more about the survey.

For survey participants
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How do I participate in the survey?

All eligible parents will receive the survey by post in February 2022. The survey can be completed and returned in the included Freepost envelope or completed online. Details for online completion will be included in the postal survey pack.

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English is not my first language – is the survey available in other languages?

Yes, the survey is available in Irish, Polish, Romanian and Lithuanian. If you would like to complete the survey in any of these languages, please email us at info@yourexperience.ie or call our Freephone number on 1800 314 093.

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Why should I complete the survey?

Your responses will provide us with important information on maternity bereavement care in Ireland. This will help us to identify what works well and what needs to be improved.

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What happens if I do not want to participate in the survey?

Participation in the survey is voluntary. While we would love to hear about your experience, it is possible to opt out of the survey by declining participation following receipt of the initial introductory letter. However, you can opt out at any point after you receive the survey by calling our Freephone number 1800 314 093 (Monday – Friday, 9am – 5pm), emailing us at info@yourexperience.ie or returning the survey questionnaire blank in the envelope provided.

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What type of questions will be asked in the survey?

The survey will ask about your experiences of maternity bereavement care during your pregnancy journey, including outpatient and inpatient care, follow up and support services.

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What do you do with my answers?

We will use your answers to find out what is working well and what needs to be improved in maternity bereavement services. All responses to the survey will be anonymised, combined and then reported on this website. The National Care Experience Programme will report on findings, and the HSE will identify areas for quality improvement at a national level.

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I had a good experience of maternity bereavement care — do I still need to take part?

Yes, please do. We want to hear about all experiences of maternity bereavement care within maternity bereavement services in Ireland.

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Will my answers be treated confidentially?

Yes. Your answers will be dealt with in strict confidence and kept separately from your contact details. Your answers will be solely used for analysis to find out what is working well and what needs to be improved in maternity bereavement services; they will not be shared with commercial entities or used for commercial purposes.

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Does the National Maternity Bereavement Experience Survey comply with data protection laws?

Yes. The National Maternity Bereavement Experience Survey complies with data protection laws including the General Data Protection Regulation (GDPR) and Data Protection Act 2018. Your contact details will be used for the sole purpose of sending you the survey. Visit our Information Governance page for more details.

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Who can I contact if I need support?

A list of resources for parents who have been bereaved by pregnancy loss are included in the survey pack.

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Where can I find out more?

More information is available on our Maternity Bereavement survey section.

Freephone

1800 314 093 (Monday –­ Friday, 9am – 5pm)

Email

info@yourexperience.ie

Postal Address

The National Maternity Bereavement Experience Survey
c/o Health Information and Quality Authority
George’s Court
George’s Lane
Dublin 7
D07 E98Y