Impact

Previous Impact Reports

Impact Reports from previous years can be accessed through the following links.

Download the National Care Experience Programme Impact Report 2021

Download the National Care Experience Programme Impact Report 2020

Download the National Care Experience Programme Impact Report 2019

Why measure impact?

As part of the National Care Experience Programme Strategy 2022-2024, a commitment has been made to measure the impact of the programme on health and social care policy, practice and regulation in Ireland.

Measuring and reporting on the impact of the National Care Experience Programme:

• promotes transparency
• allows for evaluation of the programme
• demonstrates the effectiveness of the programme across health and social care services.

How is impact measured?

Impact is measured using a combination of measures, including:

• Reach and engagement with stakeholders, including staff information sessions and communicating survey findings to different audiences.
• Generation of outputs, such as reports and quality improvement initiatives in response to survey findings.
• Changes in practice which are reflected in patient experience scores and changes to national or local policy or practice.

2022 Impact report infographic

National stage of care score comparisons by survey year

Here you can see the average patient ratings for the stages of care for each year of the survey. Ratings for each stage of care were about the same in 2022 as ratings in 2021.