Find out more about the impact of the National Care Experience
Programme on health and social care services in Ireland.
The purpose of this section is to provide an overview of the impact of the National Care Experience Programme on health and social care services in Ireland. The impact of the programme to date includes improvements in care during discharge from hospital and improved communication between staff and the people who use the services.
We measure impact using a structured framework which involves reaching out to and engaging with stakeholders, the development of reports and other projects, and tracking changes in patient experience over time. We then publish an annual impact report to communicate our findings.
As part of the National Care Experience Programme Strategic Plan (2019-2021), a commitment has been made to measure the impact of the programme on health and social care policy, practice and regulation in Ireland.
Measuring and reporting on the impact of the National Care Experience Programme:
allows for evaluation of the programme
demonstrates the effectiveness of the programme across health and social care services.
How is impact measured?
Impact is measured using a combination of measures, including:
Reaching out to and engaging with stakeholders, including hosting
staff information sessions and communicating survey findings to different audiences.
Generation of outputs, such as reports and quality improvement initiatives in response to survey findings.
Changes in practice which are reflected in patient experience scores and changes in national or local policy or practice.
Examples of changes that have been identified in the Irish health system since the first year of the National Inpatient Experience Survey:
Since 2017, the greatest improvement in patient experience nationally has been observed in the area of discharge or transfer, as illustrated in the graph below.
In 2017, 44% of participants stated that they were given written or printed information on what they should or should not do after leaving hospital. However, in 2019, up to 57% of participants said they had received this type of information.
The National Healthcare Communication Programme was established by the HSE in response to the inpatient survey findings to guide and support staff in developing and maintaining effective skills when communicating with patients.
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