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Episode 1: Patient Experience – the importance of listening to the voice of patients

16 November 2021 Podcast

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About this episode

In this episode, Tracy O’ Carroll speaks with some of Ireland’s leading healthcare experts including; Paul Reid, CEO of the Health Service Executive (HSE); Phelim Quinn, CEO of the Health Information and Quality Authority (HIQA); Karen Greene, Deputy Chief Nursing Officer in the Department of Health; and Phyllis MacNamara, patient representative on the Saolta University Health Care Group Board, about the importance of listening to the people using healthcare services in Ireland.

They discuss the importance of gathering people’s experiences of services, and how the feedback received from patients is acted on to help drive improvements in the delivery of care.

Listen to this episode to hear how the findings from the National Care Experience Programme’s surveys are used to drive improvements in care.

Click here to find out more about the National Care Experience Programme.

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