Episode 4: Patient Experience – the importance of supporting patients while in hospital

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In this episode, our host Tracy O’Carroll is joined by Carol Mullins, Patient Advice and Liaisons (PALs) Manager in Tallaght University Hospital; and Fran Kane, who has used the patient advocacy services in the hospital.

Carol and Fran discuss the importance of providing supports to patients while in hospital and the different initiatives in Tallaght University Hospital that aim to improve patient experience.

Listen to the episode to hear about how patient advocacy services work to improve patients’ experiences in hospital.

Click here to find out more about the National Care Experience Programme.

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