On this page you can download guides and promotional material for the survey. If you have any questions, please contact nies@yourexperience.ie.
To use digital versions of the materials, or print out additional posters, please click the links below. Material for display should be printed out in colour and laminated.
FAQs for participants (Gaeilge)(PDF)
You can view how to compile and securely upload the contact datasets in the below process guide. This document also provides guidance on data quality and the management of opt-out requests.
The National Inpatient Experience Survey is a nationwide survey asking patients about their recent experience in hospital. The survey is a partnership between the Department of Health, the Health Service Executive (HSE) and the Health Information and Quality Authority (HIQA).
All patients aged 16 and over, discharged in May, who spend 24 hours or more in a public acute hospital and have a postal address in the Republic of Ireland will be asked to complete the survey. Day cases, maternity, psychiatric, paediatric and other specialist services are not included in this survey.
Research consistently shows that patient experience surveys help to identify best practice and areas for improvement to patient care. Studies have shown that improvements to patient experience can bring about higher staff satisfaction and better patient safety and wellbeing.
Hospital staff can play a key role in creating awareness of the survey and encouraging patients to participate in the survey. The more people that take part, the more confident we can be that the results depict the full range of patient experiences.
Patients may have questions about the survey, and we would appreciate if you could support them with these questions, where possible. Of course, you may not have answers to all of their questions. You can refer patients to the National Inpatient Experience Survey promotional material, to the National Care Experience Programme website (www.yourexperience.ie), to the Freephone number (1800 314 093) or to the dedicated email address (nies@yourexperience.ie).
A member of staff in your hospital has been appointed as the key contact for the National Inpatient Experience Survey and will provide you and your colleagues with information about how the survey will be promoted in your hospital.
If a patient asks for more information, please refer them to the Freephone number 1800 314 093 or www.yourexperience.ie.
If a patient tells you that they do not want to take part, please contact the key contact person in your hospital who will process the opt-out request.
You can contact the key contact person for your hospital, visit www.yourexperience.ie or email the National Inpatient Experience Survey team at nies@yourexperience.ie
