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Experiences of relatives and friends

National Nursing Home Experience Survey

Key Findings

Experiences of relatives and friends - Published November 2022

In total, 943 relatives and friends of nursing home residents told us about their experiences. Most relatives and friends said that they had a good or very good experience (87.1%), while 13% said that they had a fair-to-poor experience.

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Respondents

53
Number of nursing homes
943
Number of relatives and friends who took part

Overall experience

Very good
Good
Fair to poor
Very good
49.5% Good
37.6% Fair to poor
13.0%
8.4 Out of 10

Moving into the nursing home Downward arrow

The average relative or friend rating for moving into the nursing home was 8.4 out of 10.

Moving-Into-NH
9.0 Out of 10

Caregivers & Staff Downward arrow

The average relative or friend rating for caregivers and staff in the nursing home was 9.0 out of 10.

Caregivers-and-Staff
8.5 Out of 10

Spending Time Downward arrow

The average relative or friend rating for spending time in the nursing home was 8.5 out of 10.

Spending-Time
8.8 Out of 10

The Living Environment Downward arrow

The average relative or friend rating for the living environment in the nursing home was 8.8 out of 10.

The-Living-Environment
8.0 Out of 10

Person-centred Care Downward arrow

The average relative or friend rating for person-centred care was 8 out of 10.

Person-Centered-Care
8.7 Out of 10

Food & Nutrition Downward arrow

The average relative or friend rating for the food and nutrition in the nursing home was 8.7 out of 10.

Food-And-Nutrition

Interactive results

Explore the results in greater detail in the interactive results section.

Interactive results

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