National results

The highest scoring question for this stage of care asked if patients got answers to their questions that they could understand from doctors and nurses in the emergency department. The lowest scoring question for this stage of care was in relation to waiting time in the emergency department.

The highest scoring question for this stage of care was in relation to cleanliness of the hospital room or ward. The lowest scoring questions were in relation to patients finding a member of the hospital staff to talk to about their worries and fears, and patients being able to access hospital food outside of set meal times.

The highest scoring question in this stage of care was in relation to the privacy given to patients when they were being examined or treated. The lowest scoring question for this stage of care was whether patients felt they had enough time to discuss their care and treatment with a doctor.

The highest scoring question for the discharge stage was in relation to the notice given to the patient, or someone close to them, about their discharge from hospital. The lowest scoring question was whether a member of staff told the patient about any danger signals they should watch for after they went home.