Key findings

National results - Published November 2019

8.2 Out of 10

The results of the 2019 National Inpatient Experience Survey show some improvements in experience on 2018, with patients reporting significantly more positive experiences in the ‘discharge or transfer’ stage of care. The scores for the other stages of care and the overall rating of care remained the same.

Respondents

40
Number of hospitals
12,343
Number of respondents
46%
Participation rate

Overall experience

Very good
Good
Fair to poor
2019
Very good
56%
Good
28%
Fair to poor
16%
2018
Very good
54%
Good
30%
Fair to poor
16%

Stages of care

Couple entering a hospital
Patient talking to a doctor
Doctor holding up an x-ray
Patient talking to a doctor

Stages of care

Admission to hospital

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Couple entering a hospital

Care on the ward

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Patient talking to a doctor

Examinations, diagnosis and treatments

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Doctor holding up an x-ray

Discharge or transfer

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Patient talking to a doctor

Interactive results

Explore the results in greater detail in the interactive results section.

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