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Patient experience fair day, information booklets, the Butterfly Scheme

Response to survey findings in 2017

Galway University Hospitals has worked on improving patient experience in multiple ways. The Patient Advisory Liaison Service (PALs) team celebrated the launch of the National Patient Experience Survey with a patient experience fair day in the hospital. Both patients and staff were able to view and experience the different ways in which the hospital is working to improve patient experience.

The “Butterfly Scheme” is a system for people with temporary confusion, memory loss and dementia. The butterfly symbol represents a request for a specific care response from hospital staff who can then discreetly deliver appropriate care to meet the patient’s needs. It was launched in Galway University Hospitals and is available for hospital patients who wish to participate.