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Communications Skills Talk

Response to survey findings in 2017

In November 2018, St John’s Hospital invited Mr. Stephen McMahon, Chairperson of the Irish Patients Association, to give a talk to staff on communicating with patients.

McMahon facilitated two sessions, covering the following topics:

  • the importance of listening to the voice of the patient
  • the importance of giving clear information to the patient
  • the importance of body language when interacting with the patients
  • the benefits of excellent patient communication.

Staff from all departments attended the talk.

St John’s Hospital QIP 2017 (PDF)

St. John’s Hospital survey results 2017 (PDF)