After the 2017 National Inpatient Experience Survey, Mater Misericordiae University Hospital staff met with their catering company to discuss the hospital’s results and to reflect on the negative comments received regarding hospital food and meal time experience.
In order to better serve their patients, the hospital facilitated customer care training for catering staff. Now the hospital is also offering an extra nutritional snack. Notices were also displayed in ward pantries to inform patients about how to access food out of hours.
Mater Misericordiae UH QIP 2018 (PDF)
Mater Misericordiae UH survey results 2018 (PDF)