Who we are - National Care Experience Programme

Meet the team

Tracy O'Carroll

Head of Programme

Responsible for oversight and delivery of all aspects of the National Care Experience Programme.

Dr Conor Foley

Senior Analyst

Responsible for analysis and reporting across all surveys, as well as developing the Survey Hub.

Anna Maria Verling

Project Lead

Leads on the development of survey tools and methodology to understand the experiences of mental health care.

Tina Boland

Project Lead

Leads on the development and implementation of the National Nursing Home Experience Survey and the National Inpatient Experience Survey.

Dr Lisa Ann Kennedy

Analyst

Leads on the analysis and reporting of survey findings.

Trudi Mason

Acting Project Lead, Data and Digital Solution

Leads on the development and delivery of the programmes requirements to drive the data and digital plans.

Donnacha O'Ceallaigh

Project Lead

Leads on the implementation of the National End of Life Survey and the development of data and digital requirements for our stakeholders.

Susan McLoughlin

Project Lead

Leads on the development of survey tools and methodology to understand patients’ experience of cancer care.

Alice Reetham

Project Officer

Responsible for supporting communications and survey development across the programme.

Geneviéve Ruiz-O'Sullivan

Research Officer

Responsible for research and output synthesis in informing the development of national surveys as well as supporting the analysis of care experience data.

Siobhan Morrison

Project Officer

Responsible for supporting survey development across the National Care Experience Programme.

Dr Ellie Marley

Project Officer

Responsible for supporting the implementation of the National End of Life Survey.

Dr Ella Tuohy

Research Officer

Responsible for supporting the development of surveys and assisting in the analysis and reporting of survey findings.

Governance

The National Care Experience Programme is a partnership between the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health, with patient representatives providing their input at each stage of the programme.

The partners have signed a Memorandum of Understanding, which outlines their roles and responsibilities. A number of data sharing agreements have been entered into to support the sharing of data under the Memorandum of Understanding.

Steering group oversees the implementation of the National Care Experience Programme Strategy 2022 – 2024 and determines which areas of the health and social care sector are surveyed. The group membership includes representatives from each of the partner organisations as well as patient representatives.

Advisory Groups include representatives from the partner organisations, people using services, and subject-matter experts, who provide advice and expertise on individual surveys.

The National Care Experience Programme team manages and carries out the surveys, analyses the findings and writes reports to communicate the results.

Membership of the Steering group

Angela Fitzgerald (Chair)

Chief Executive (HIQA)

Rachel Flynn

Director of Health Information and Standards (HIQA)

Sean Egan

Director of Healthcare (HIQA)

Niamh Bernard

Principal Officer, Acute Hospitals Policy Division (Department of Health)

Mary McGeown

Head of Patient Safety Surveillance and Performance Unit (Department of Health)

Laura Casey

Principal Officer, Older Persons Policy Development (Department of Health)

Mervyn Taylor

Chief Executive Officer (Sage Advocacy)

Joe Ryan

National Director, Operational Performance and Integration (HSE)

Mary Day

National Director Acute Operations (HSE)

David Walsh

National Director Community Operations (HSE)

Orla Healy

National Clinical Director Quality and Patient Safety (NQPSD) office of COO (HSE)

Fidelma Browne

Assistant National Director, Communications (HSE)

Marty Whelan

Head of Communications and Stakeholder Engagement (HIQA)

Joanne Condon

National Manager (National Advocacy Service for People with Disabilities)

John Farrelly

Chief Executive (Mental Health Commission)

Georgina Cruise

National Manager (Patient Advocacy Service)

Iolo Eilian

Assistant National Director, Patient and Service User Engagement (HSE)