Who we are - National Care Experience Programme

Meet the team

Tracy O'Carroll

Head of Programme

Responsible for oversight and delivery of all aspects of the National Care Experience Programme.

Dr Conor Foley

Senior Analyst

Responsible for analysis and reporting across all surveys, as well as developing the Survey Hub.

Anna Maria Verling

Project Lead

Leads on the development and implementation of the Mental Health Survey.

Tina Boland

Project Lead

Leads on the development and implementation of the National Nursing Home Experience Survey and the National Inpatient Experience Survey.

Dr Daniela Rohde

Analyst

Leads on the analysis and reporting of survey findings and development of new questionnaires.

Dr Lisa Ann Kennedy

Analyst

Leads on the analysis and reporting of survey findings.

Trudi Mason

Project Officer (Communications)

Responsible for coordinating the communication and stakeholder engagement plan for the programme.

Donnacha O'Ceallaigh

Project Lead

Leads on the implementation of the National End of Life Survey and the development of data and digital requirements for our stakeholders.

Alice Reetham

Project Officer

Responsible for supporting communications and survey development across the programme.

Geneviéve Ruiz-O'Sullivan

Research Officer

Responsible for research and output synthesis in informing the development of national surveys as well as supporting the analysis of care experience data.

Siobhan Morrison

Project Officer

Responsible for supporting survey development across the National Care Experience Programme.

Ellie Marley

Project Officer

Responsible for supporting the implementation of the National End of Life Survey.

Governance

The National Care Experience Programme is a partnership between the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health, with patient representatives providing their input at each stage of the programme.

The partners have signed a Memorandum of Understanding, which outlines their roles and responsibilities. A number of data sharing agreements have been entered into to support the sharing of data under the Memorandum of Understanding.

Steering group oversees the implementation of the National Care Experience Programme Strategy 2022 – 2024 and determines which areas of the health and social care sector are surveyed. The group membership includes representatives from each of the partner organisations as well as patient representatives.

Programme boards contain the key decision makers for individual surveys. Each survey has a Programme Board, composed of representatives from the partner organisations, people using services, and subject-matter experts. Each board is responsible for the decisions of their survey.

The National Care Experience Programme team manages and carries out the surveys, analyses the findings and writes reports to communicate the results.

Membership of the Steering group

Angela Fitzgerald (Chair)

Chief Executive (HIQA)

Rachel Flynn

Director of Health Information and Standards (HIQA)

Sean Egan

Director of Healthcare (HIQA)

Niamh Bernard

Principal Officer, Acute Hospitals Policy Division (Department of Health)

Mary McGeown

Head of Patient Safety Surveillance and Performance Unit (Department of Health)

Laura Casey

Principal Officer, Older Persons Policy Development (Department of Health)

Mervyn Taylor

Chief Executive Officer (Sage Advocacy)

Joe Ryan

National Director, Operational Performance and Integration (HSE)

Mary Day

National Director Acute Operations (HSE)

Yvonne O'Neill

National Director Community operations (HSE)

Orla Healy

National Clinical Director Quality and Patient Safety (NQPSD) office of COO (HSE)

Fidelma Browne

Assistant National Director, Communications (HSE)

Marty Whelan

Head of Communications and Stakeholder Engagement (HIQA)

Joanne Condon

Regional Manager (National Advocacy Service for People with Disabilities)

John Farrelly

Chief Executive (Mental Health Commission)