We were delighted to attend the National Patient Safety Office Conference to present a poster on measuring the impact of the National Care Experience Programme.
An impact framework was developed to identify and measure the impact of the National Care Experience Programme in a systematic manner. This framework is comprised of a combination of impact measures including the generation of outputs, reach and engagement with stakeholders. The methodology supports a transparent and systematic evaluation of the programme to demonstrate its value across the health service.
The surveys findings are used to inform several policy initiatives, quality improvement initiatives and regulatory programmes. The policy initiatives include the National Healthcare Quality Reporting System Report and the National Food and Nutrition Policy in hospitals. They are being used to inform a range of quality improvement initiatives across the health system including the National Healthcare Communication Programme and information leaflets for patients. The survey also informs medication safety regulatory programmes.
A report will be produced outlining the impact of the programme on health and social care services; this will allow examination of trends in patient experience over time.